Our shipping carrier at this time is USPS - mainly Priority Mail or First Class within the US. Estimated delivery times within the Continental US is 3-4 days from ship date.
AVERAGE TURN-AROUND TIME:
Most orders are processed & ship within 3 to 5 business days of receipt of payment. Business days do not include weekends nor US Federal Holidays - (e.x. if an order is placed on a Friday, fulfillment will be no earlier than that following Wednesday/Thursday or Friday). If there is a rare situation in which your order will take longer than 7 business days to be shipped to you after payment collection, we will notify you via your contact as a courtesy.
****HIGH VOLUME SITUATIONS (like holiday promotions such as Christmas, New Year's etc) will AUTOMATICALLY TAKE A MINIMUM OF 10 BUSINESS DAYS TO PROCESS! Business days do NOT include weekends or US Federal holidays. These special turn-around time alerts during promotions are communicated "before, during, & after" each sale event - on every available channel (Vertical Activewear Emails/Newsletter, Vertical Activewear social media pages, as well as verticalactivewear.com "Agreement To Terms" that must be selected before checkout). Therefore, constant email inquiries submitted to us pertaining to order/shipping statuses BEFORE the required turn-around time due date of 10 business days may not get answered. Thank you in advance for understanding this!
****PRE-ORDERS & NEW PRODUCT LAUNCHES will take an AUTOMATICALLY TAKE A MINIMUM OF 2- 4 WEEKS TO PROCESS unless otherwise specified on our site.
Once your order has shipped, you will receive a shipping confirmation email with the specified tracking number. Please check your junk mail if the tracking confirmation email is not showing in your main inbox within the appropriate turn-around time-frame.
If you have any further questions related to your delivery, please contact us at firstname.lastname@example.org
**IMPORTANT** - The "FLAT RATE" & "FREE SHIPPING" options include USPS First Class or Priority Shipping w/ insurance & tracking confirmation only! VERTICAL ACTIVEWEAR is *NOT* responsible & will not reimburse for missing packages if the USPS tracking confirms that package was "DELIVERED". If you have had packages to become misplaced, please consider the "signature confirmation" option for your order.
**All product returns back to VERTICAL ACTIVEWEAR due to non-delivery or incorrect address will be subjected to a re-delivery charge. VERTICAL ACTIVEWEAR will notify you via your email contact on file to make arrangements for reshipping. All unclaimed packages with no response within 10 business days after initial contact will be issued a PARTIAL refund (after deducted shipping charges + 30% restock fees).
You have 14 days to return your items starting from the day you receive your order.
Here's the fine print. All original tags must be attached. For hygiene reasons, we ask that you try on VERTICAL ACTIVEWEAR bottoms and bodysuits over your own underwear. By placing an order at VERTICAL ACTIVEWEAR, you are responsible for the cost of return shipping back to VERTICAL ACTIVEWEAR. Please refer to our returns policy below for further information on how to return your packages.
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
Received an incorrect or faulty item? We're sorry to hear that, please contact us via the contact page or at email@example.com, with further details of the issue within 14 days of receiving your order. One of our customer service representatives will be more than happy to look into this for you.
U.S. HASSLE-FREE RETURNS
Please follow the process below for returning your parcel to us.
-Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
-Cover your address label with the Vertical Activewear returns label
Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
-Keep your certificate of postage safe as you will need this as your proof of return. There is a returns label included in your parcel. If you have misplaced this label, you can contact us for a new one.
-Simply return your items to the following address within 14 days of the date on your dispatch note. Please note that returns will be made at your own cost.
VERTICAL ACTIVEWEAR RETURNS:
541 10th Street NW, Ste 304 Atlanta, GA 30318